Privacy policy

About our privacy policy

Lantara respects the privacy of all users of its site and ensures that the personal information you provide is treated confidentially. We use your data to make the order processing procedure as quick and easy as possible. For the rest, we will only use this data with your permission. Lantara will not sell your personal information to third parties and will only make it available to third parties involved in processing your order. These third parties are mentioned below.

Lantara uses the collected data to provide its customers with the following services:

• If you place an order, we need your name, telephone number, e-mail address, delivery address and payment details to process your order and to keep you informed of its progress.
• To make shopping at Lantara as pleasant as possible, we store your personal information and information regarding your order and the use of our services with your permission.
• If you have registered for our newsletter, we will use your e-mail address to inform you about promotions and developments of the webshop and Lantara. If you no longer wish to receive this, you can unsubscribe via the newsletter.
• If you place an order with Lantara, we will store your data on a Secure Server, if desired. You can provide a username and password so that you do not have to enter your name and address, telephone number, e-mail address, delivery and payment details for every new order.
• Data about the use of our site and the feedback we receive from our visitors and customers help us to further develop and improve our site.
We do not sell your data
Lantara will not sell your personal information to third parties and will only make it available to third parties involved in processing your order. Our employees and third parties engaged by us are obliged to respect the confidentiality of your data.

Cookies
Cookies are small pieces of information that are stored on your computer by your browser. Lantara uses cookies to recognize you on your next visit. Cookies enable us to collect information about the use of our services and to improve and adapt them to the wishes of our visitors. Our cookies provide information concerning personal identification. You can set your browser so that you do not receive cookies while shopping at Lantara.

About data processing
Below you can read how we process your data, where we store it, which security techniques we use and for whom the data is visible.

Web store software and web store hosting
Our online store was developed with software from Shopify. Personal data that you make available to us for the benefit of our services will be shared with this party. Shopify has access to your data to provide us with (technical) support, they will never use your data for any other purpose. Shopify is obliged to take appropriate security measures based on the agreement we have concluded with them. Shopify uses cookies to collect technical information regarding your use of the software, no personal data is collected and/or stored.

Email and newsletter
Our email traffic runs via Shopify on the one hand and via Argeweb on the other. Your name and email address will never be used for your own purposes. Your personal data is stored securely by Argeweb.

Payment processors
We use the Shopify platform to process (part of) the payments in our online store. Shopify processes your name, address and place of residence details and your payment details such as your bank account or credit card number. Shopify has taken appropriate technical and organizational measures to protect your personal data. Shopify reserves the right to use your data to further improve its services and to share (anonymized) data with third parties in this context. In the case of a request for a deferred payment (credit facility), Shopify shares personal data and information regarding your financial position with credit rating agencies. All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of Shopify's services for which they engage third parties. Shopify does not store your data for longer than permitted by legal terms.
Shipping and logistics
If you place an order with us, it is our job to have your package delivered to the address you specified. We use the services of Myparcel, DHL, DPD and PostNL to carry out deliveries. It is therefore necessary that we share your name, address and residence details with these parties. These parties only use this data for the purpose of executing the agreement. In the event that subcontractors are engaged, your data will also be made available to these parties
Administration and accounting
We use the services of an accountant to maintain our administration and accounting. We share your name and details regarding your order. This data is used to administer sales invoices. Your personal data is stored protected.
Google Analytics
Lantara has entered into a processing agreement with Google. This stipulates that Google only acts as a processor when processing the personal data of website visitors. The visitor's IP address is anonymized.
Purpose of data processing
We use your data exclusively for the purpose of our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time - other than at your request - we will ask your explicit permission to do so. Your data will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties are all bound to confidentiality on the basis of the agreement between them and us or an oath or legal obligation.
Automatically collected data
Data collected automatically by our website is processed with the aim of further improving our services. This data (for example your IP address, web browser and operating system) is not personal data.
Cooperation in tax and criminal investigations
In appropriate cases, Lantara may be required by law to share your data in connection with government tax or criminal investigations. In such a case we are forced to share your data, but we will oppose this within the possibilities offered by the law.
Retention periods
We keep your data as long as you are our customer. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you inform us of this, we will also regard this as a request to be forgotten. Based on applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable period runs. However, employees no longer have access to your customer profile and documents that we have produced in response to your order.
Your rights
Under applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. We explain below what these rights are and how you can invoke these rights. In principle, to prevent misuse, we only send copies and copies of your data to your email address already known to us. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep an administration of completed requests, in the case of a request to be forgotten we administer anonymized data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems. You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data incorrectly.
Right of inspection
You always have the right to inspect the data that we process or have processed that relates to your person or can be traced back to you. You can make a request to us to this effect. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data at the e-mail address known to us, with an overview of the processors who have this data, stating the category under which we have stored this data.

Right of rectification
You always have the right to have the data that we process or have processed that relates to your person or can be traced back to you amended. You can make a request to us to this effect. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data has been adjusted to the e-mail address known to us.

Right to restriction of processing
You always have the right to limit the data that we process that relates to your person or that can be traced back to you. You can make a request to us to this effect. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data will no longer be processed until you cancel the restriction.

Right to portability
You always have the right to have the data that we process or have processed that relates to your person or can be traced back to you, processed by another party. You can make a request to us to this effect. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that has been processed on our behalf by other processors or third parties at the e-mail address known to us. In all likelihood, we can no longer continue the service in such a case, because the secure linking of data files can no longer be guaranteed.

Right to object and other rights
Where appropriate, you have the right to object to the processing of your personal data by or on behalf of Lantara. If you object, we will immediately stop data processing pending handling of your objection. If your objection is well-founded, we will make copies and/or copies of data that we process or have processed available to you and then permanently discontinue the processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact us.
If you have any questions about Lantara's Privacy Statement, you can contact us. Our customer service will help you if you need information about your data or if you want to change it. If changes to our Privacy Statement are necessary, you will always find the most recent information on this page.
Reviews WebwinkelKeur
We collect reviews via the WebwinkelKeur platform. If you leave a review via WebwinkelKeur, you are required to provide your name, place of residence and email address. WebwinkelKeur shares this information with us so that we can link the review to your order. WebwinkelKeur also publishes your name and place of residence on its own website. In some cases, WebwinkelKeur may contact you to provide an explanation of your review. If we invite you to leave a review, we will share your name and email address with WebwinkelKeur. They only use this information for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties to provide services, and we have given WebwinkelKeur permission to do so. All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of the services for which WebwinkelKeur engages third parties.